FAQ

Joining Scarlet Casino is quick, easy, and secure. Simply click the 'Register' button on our homepage, complete the short registration form by entering your basic information, including your name, email, and address, and choose a secure password. After you've submitted your details, we'll immediately send you a confirmation email to verify your account. Click the verification link provided, and you'll be set to start playing your favorite casino games right away. Ensuring your details are accurate helps streamline deposits, withdrawals, and keeps your account secure.

Our impressive Scarlet Casino Welcome Package gives new players up to $10,000 in bonus funds plus 120 Free Spins. This substantial offer is divided into five separate deposit bonuses, each designed to extend your gaming sessions and boost your chances of winning. Each bonus match is subject to a 50x wagering requirement, clearly detailed in our terms and conditions. With these bonus funds and spins, you'll have ample opportunity to explore an extensive range of exciting casino games while maximizing your potential winnings.

Yes, new players at Scarlet Casino can take advantage of an exciting no deposit bonus of 125 Free Spins by using the bonus code 'LUCKYSPIN' during account registration. This offer allows you to experience some of our most popular slot games without having to make an initial deposit. The free spins carry a 40x wagering requirement and have a maximum cashout limit of €100. Remember to check our promotions page regularly, as we occasionally update our no deposit offers and bonus codes.

Scarlet Casino offers safe and convenient banking options, including widely recognized methods like MasterCard and Visa. Deposits made using these methods are credited to your account instantly, allowing you immediate access to real money gameplay. Withdrawals are processed promptly, typically within 24 hours, ensuring you receive your winnings without delay. For smooth transactions, always ensure your payment information matches your Scarlet Casino account details exactly.

Wagering requirements indicate how many times you need to wager your bonus amount before you can withdraw winnings earned from that bonus. For example, a bonus with a 50x wagering requirement means you'll need to wager the bonus amount 50 times before cashing out. If your bonus amount is $100, you'd need to wager $5,000 in total before withdrawing winnings tied to that bonus. Scarlet Casino clearly states all wagering requirements in our bonus terms and conditions, allowing you to understand and plan your gaming strategy accordingly.

Absolutely! Scarlet Casino is fully mobile-compatible, allowing you to enjoy your favorite casino games on-the-go directly from your smartphone or tablet. There's no need to download additional software or apps—simply open your mobile browser, log in to your Scarlet Casino account, and instantly access our extensive library of slots, table games, video poker, and live dealer options. Our mobile platform is optimized for smooth gameplay, sharp graphics, and user-friendly navigation across all popular mobile devices.

Scarlet Casino partners with leading casino game providers to ensure a diverse and exciting gaming selection. These providers include Bee-Fee Limited (BF Games), Booongo, Dragon Gaming, GGames (Gamevy), KA Gaming, LuckyStreak, Playson, Tom Horn Enterprise, and Wazdan. You'll find a wide variety of slots, blackjack, roulette, craps, video poker, and immersive live dealer games. Our game library is regularly updated with new releases, giving you fresh and engaging options every visit.

Yes, Scarlet Casino is fully licensed and operates in strict compliance with US online gambling regulations, ensuring a safe, fair, and secure gaming environment for all players. Our licensing guarantees that we consistently adhere to rigorous industry standards, including fair game testing, secure financial transactions, and responsible gaming practices. Players can confidently enjoy their favorite games knowing that Scarlet Casino meets all required safety and fairness standards.

The Know Your Customer (KYC) verification at Scarlet Casino is a simple security procedure designed to ensure safe and secure transactions. Typically, players are asked to provide clear images or scans of valid identification (such as a passport or driver's license) and proof of address (such as a recent utility bill). Verification is usually completed within 24–48 hours, after which your account is fully verified, enabling fast and hassle-free withdrawals and transactions.

If you encounter any technical issues at Scarlet Casino, we recommend first checking your internet connection and ensuring your browser and device are updated to the latest versions. Clearing your cache and cookies often resolves common issues. If technical difficulties persist, our dedicated customer support team is available around the clock via live chat or email. Clearly explain your issue, and include screenshots if possible, to help us quickly identify and resolve the problem.

At Scarlet Casino, responsible gambling is a top priority. We provide a variety of tools to help players manage their gaming habits effectively. These include customizable deposit and wagering limits, session time reminders, self-assessment tests, and voluntary self-exclusion options. Additionally, we offer easy access to helpful resources and organizations specializing in gambling support. Scarlet Casino is committed to maintaining a safe and enjoyable gaming environment for everyone.

Scarlet Casino uses advanced SSL encryption technology—the same level trusted by major financial institutions—to protect your personal and financial data. We strictly adhere to privacy laws, ensuring your information remains confidential and secure. Our robust security measures, combined with secure payment processing and rigorous compliance standards, provide peace of mind so you can focus purely on enjoying your gaming experience.